Refund

The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for in Articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code.
It should be noted that this right is reserved only to natural persons, i.e. those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, with reference to the purchase contract, in a professional context.

Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receipt of the purchased products, to exercise the right of withdrawal, consisting in the possibility to return the products received and to obtain a refund of the price paid, without penalty and without specifying the reason.

This right applies to all products purchased online on this site, with the exclusion of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
The cost of returning the product shall be borne by the consumer.

The right of withdrawal is totally forfeited if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
Without limitation of the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

Any withdrawal of intact parcels must be made by the customer by affixing the words “INTEGRATED COLLECTION, WITH RESERVATION OF CONTENT CONTROL” on the accompanying document (art. 1698 of the Italian Civil Code). Any anomaly must then be communicated within eight days in the following manner:

by registered letter with return receipt to the following address:
Charlie Fashion Group
VIA MONTENAPOLEONE, 8
20121, MILAN, MI, IT

Procedure for exercising the right of withdrawal

In order to exercise the right of withdrawal it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the will to withdraw from the purchase contract is clearly stated.
This communication must be sent, by registered letter with acknowledgement of receipt, to the following address:

Charlie Fashion Group
VIA MONTENAPOLEONE, 8
20121, MILAN, MI, IT

The communication may also be sent, within the same time limit, by telegram (to the address indicated above),

The consumer must then use a courier of his choice to ship the product (if possible in its original packaging and, in any case, always carefully packed) and complete with all accessories, instruction manuals and everything originally contained.
The consumer must make this shipment within ten working days from the date on which he has sent the notice of exercise of the right of withdrawal.

Important notes

The transport costs and the responsibility of the goods during shipment, as required by law, are borne by the consumer.
It is therefore advisable to insure the product with the chosen courier, taking care to carefully pack the goods, where possible inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc.. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc.. In case of transport damage occurred during the return, the Seller will communicate the damage to the consumer within five working days of receipt of the product, allowing the consumer to make a complaint to the courier used for transport. The damaged goods will be made available for return and the request for withdrawal will be cancelled at the same time.
Except as provided below for the case of partial withdrawal, the Seller will refund, within 14 days from the moment in which the Seller became aware of the exercise of the right of withdrawal, the entire amount of the purchase and the transport costs for the delivery, by means of a cancellation procedure on the credit card or by bank transfer to the current account indicated by the consumer; the transport costs for the return of the product will be charged to the latter.

If the withdrawal is partial (i.e. it concerns only a part of products delivered with a single delivery), the refund of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
As far as purchases with withdrawal from a Seller’s point of sale are concerned, the right of withdrawal is not applicable as it is not distance selling. In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do so will have to go to the point of sale.

Order Cancellation Request

The purchase order can be cancelled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been cashed; in this case no cost will be charged to the customer.

If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.

To this end, it is necessary to follow the procedures indicated above to exercise the right of withdrawal.
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